BrZee provides end-to-end solutions for contact centres and is a one-stop partner for all contact centre needs. The flagship product BrZeeRec is IP based Call Recording solution, scales from small business to distributed contact centre architecture.

BrZee offers range of services in self-service, inbound, dialler, skill based routing, multimedia and reporting. BrZee proposed “Quick Wins” helps the customers to minimize operational costs and to achieve contact centre KPIs. Below are the core strengths

Multisite deployment and Routing design

Soft phone development and integration

Experience with multiple vendor products and platforms (Genesys, Aspect, Asterisk & Sangoma)

Expertise in Voice Platform deployment and voice application development (Speech and DTMF)

Certified Genesys Professionals

Established Centre of Excellence in contact centre solutions dedicated to research in the use of newer technologies and in the deployment of complex solutions

Contact Centre Test Services

Solution design

Environment auditing

Deployment / Upgrades

Professional services

Technical Support

Training