End-to-End Contact Centre Solution

BrZeEx is an IP PBX, ideal solution for small to midrange contact centres. It is built with open standards, flexible for custom integration. BrZeEx helps in reducing average handling time, improving first call resolution with enhanced routing techniques. The solution provides easy to use web based user interface for provisioning and reporting.

BrZee offers managed services in IVR area. It provides access to customer specific data / reports via web services over internet.

Below are the capabilities of the BrzeEx.

Automatic Call Distributor (ACD)

Interactive Voice Response (IVR)

Predictive Dialler

Call Recording

Quality Management

CTI / CRM / 3rd Party Integration

Open SIP end point support